Privacy Policy

18 July, 2024

1.Introduction

PanOptic-Cloud (“We”, “Us”, “Our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy notice outlines how we collect, use, disclose, and protect your personal information in compliance with applicable privacy laws, including Australian laws.

2.Definitions

For the purposes of this Privacy Notice:

   ▪ Account: A unique account created for you to access our Service or parts of our Service.

   ▪ Company: (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Pan-Optic Cloud.

   ▪ Cookies: Small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.

   ▪ Device: Any device that can access the Service such as a computer, a cell phone or a digital tablet.

   ▪ Personal Data/Information: information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in material form or not.

   ▪ Service: Refers to the Website and any services provided by Pan-Optic Cloud.

   ▪ Service Provider: Any natural or legal person who processes the data on behalf of the Company.

   ▪ Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

   ▪ You/Your: The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

3.How Your Data is Collected

We collect personal information through various channels, primarily when you interact with our platform directly or indirectly:

   ▪ Direct Interaction: You provide most of the personal information we process when you register for an account on our website, fill out forms, make purchases or transactions, or participate in surveys or feedback sessions.

   ▪ Indirect Interaction: In some cases, we may obtain information indirectly from third- party sources, such as analytics providers like Google Analytics or advertising networks like Facebook. This information helps us understand user behavior and improve our services. We collect personal information when you create a profile, connect your camera, and interact with our platform. The types of personal information we collect may include:

▪ Name

   ▪ Email address

   ▪ Camera feed URLs

   ▪ IP address

   ▪ Any other information you choose to provide

   ▪ We do not collect or store any footage from your camera.

4.Legal Basis for Collection

Under the data privacy laws, we collect and process personal information based on specific lawful bases, including consent, contract necessity, legal obligations, vital interests, public tasks, and legitimate interests, ensuring that we handle your data responsibly and lawfully.

5.Collecting and Using Your Personal Data

We collect the following types of data:

   i.Personal Data

While using our Service, We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

     ▪ Email address

     ▪ First name and last name

     ▪ Phone number

     ▪ Shipping address

   ii.Usage Data

Usage Data is collected automatically when using the Service. This may include information such as your Device’s Internet Protocol address (e.g., IP address), browser type, browser history, cookies, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

   iii.Financial Information

We may collect and process financial data, including bank account details, credit card information, and payment information, to facilitate transactions and payments on our platform securely.

   iv.Profile Data

This category includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses, which help us personalize your experience and tailor our services to your needs.

v.Communication Data If you contact us via email or other communication channels, we may retain the content of your communication, as well as your contact details.

   vi.Tracking Technologies and Cookies

We utilize cookies and similar tracking technologies to monitor activities on our Service and store specific information. These tracking technologies include beacons, tags, and scripts designed to collect data, enhance, and analyze our Service. The technologies we employ include:

     ▪ Cookies or Browser Cookies: A cookie is a small file placed on your device. You can set your browser to refuse all cookies or to notify you when a cookie is being sent. However, if you decline cookies, certain parts of our Service may not function properly. Unless you have configured your browser to reject cookies, our Service may use them.

     ▪ Web Beacons: Certain parts of our Service and emails may contain small electronic files known as web beacons that allow the Company to count users who have visited those pages or opened emails and to collect other related website statistics (e.g., recording the popularity of specific sections and verifying system and server integrity). 

Cookies can be either “Persistent” or “Session” cookies. Persistent cookies remain on your computer or mobile device even after you go offline, while session cookies are deleted once you close your web browser. We use both types of cookies for the following purposes:

   ▪ Necessary / Essential Cookies: These cookies are vital for providing you with services available through the Website and enabling you to use certain features. They help authenticate users and prevent fraudulent use of user accounts.

   ▪ Functionality Cookies: These cookies remember choices you make when using the Website, such as your login details or language preferences. Their purpose is to provide you with a more personalized experience and to avoid you having to re-enter your preferences each time you use the Website.

   ▪ Tracking and Performance Cookies: These cookies track information about traffic to the Website and how users interact with the Website. The information collected via these cookies may directly or indirectly identify you as an individual visitor, as it is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these cookies to test new pages, features, or functionalities of the Website to see how users respond to them.

▪ Marketing and Communications Data: Your preferences regarding marketing

communications and how you wish to be communicated with allow us to tailor our

outreach efforts effectively to meet your preferences.

6.Use of your Personal Data

The Company may use Personal Data for the following purposes:

▪ Service Provision and Maintenance: We use your Personal Data to provide and maintain our Service, including monitoring its usage.

   ▪ Account Management: Your Personal Data is used to manage your account and registration as a user of our Service, granting access to various functionalities available to registered users.

   ▪ Contractual Obligations: We process your Personal Data for the performance of contracts, including the development, compliance, and execution of purchase contracts for products, items, or services you have purchased, or any other contracts with us through the Service.

   ▪ Communication: We may contact you via email, telephone, SMS, or other electronic means (such as mobile application push notifications) for updates or informative communications related to the functionalities, products, or services you have contracted, including necessary security updates.

   ▪ Marketing and Information: With your consent, we use your information to provide news, special offers, and general information about goods, services, and events similar to those you have previously purchased or inquired about.

   ▪ Customer Support: We use your information to attend to and manage your requests.

   ▪ Business Transfers: Your information may be used in evaluating or conducting mergers, divestitures, restructurings, reorganizations, dissolutions, or other sales or transfers of some or all of our assets. In such cases, Personal Data held by us about our Service users may be transferred as part of the assets.

   ▪ Analytics and Improvements: We may use your information for purposes such as data analysis, identifying usage trends, evaluating the effectiveness of promotional campaigns, and improving our Service, products, services, marketing, and overall user experience. We may share Your personal information in the following situations:

   ▪ With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.

   ▪ For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

   ▪ With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

   ▪ With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

   ▪ With other users: when You share personal information or otherwise interact in the public areas with other users of your group, such information may be viewed by all users and may be publicly distributed outside.

   ▪ With Your consent: We may disclose Your personal information for any other purpose with Your consent.

7.Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.The Company will also retain usage data for internal analysis purposes. usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

8.Transfer of Your Personal Data

Your information may be transferred to and stored on computers located outside your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction. By consenting to this Privacy Notice and submitting your information, you agree to this transfer. The Company will take all reasonably necessary steps to ensure that your data is treated securely and in compliance with this Privacy Policy. No transfer of your Personal Data will occur to any organization or country unless adequate controls are in place, including the security of your data and other personal information.

9.Overseas Disclosure

We may disclose your personal information to overseas recipients, specifically to our service providers located in Germany. We ensure that any overseas disclosure is in compliance with applicable privacy laws.

10.Disclosure of Your Personal Data

We may disclose your personal data under following circumstances:

   1.Business Transactions: If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

   2.Law enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

   3.Other legal requirements: The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

     ▪ Comply with a legal obligation

     ▪ Protect and defend the rights or property of the Company

     ▪ Prevent or investigate possible wrongdoing in connection with the Service

     ▪ Protect the personal safety of Users of the Service or the public

     ▪ Protect against legal liability

11.Security of Your Personal Data

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

12.How Users Can Opt-Out of Data Collection/Usage

We respect your privacy choices and provide you with options to control your data:

   ▪ Opt-Out of Marketing Communications: You can opt out of receiving marketing communications from us by unsubscribing from our marketing emails or updating your preferences in your account settings.

   ▪ Manage Cookies: You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but please note that some features of our services may not function properly if cookies are disabled.

   ▪ Do Not Track: Some browsers offer a “Do Not Track” feature that allows you to inform websites that you do not want your online activities tracked. We respect these signals and will not track your browsing behavior accordingly.

13.Data Access and Deletion

You have the right to request access to your personal data or request that we delete your personal data under certain circumstances. You can exercise these rights by contacting us at [Email] or by submitting the Data Subject Rights From [ Link to the form], and we will respond to your request within 30 working days. Please note that if you opt out of certain types of data collection, your experience with our Service may be impacted, and some features may not be available to you.

14.Your Rights Under The Federal Privacy Act 1988, GDPR and other applicable Laws

PanOptic-Cloud is committed to taking reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to know what Personal Data we hold about you or want it removed from our systems, please contact us. Depending on your jurisdiction, you may have the following data protection rights:

   ▪ Right to Access: You have the right to access the personal information we hold about you.

   ▪ Right to Update: You have the right to update or correct your personal information if it is inaccurate or incomplete. 

   ▪ Right to Delete: You have the right to request the deletion of your personal information.

   ▪ Right to Rectification: You have the right to rectify any incorrect or incomplete personal information. 

   ▪ Right to Object: You have the right to object to the processing of your personal information.

   ▪ Right to Restriction: You have the right to request the restriction of processing your personal information.

   ▪ Right to Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

   ▪ Right to Withdraw Consent: You have the right to withdraw your consent at any time where we rely on your consent to process your personal information. To exercise these rights, please contact us at:

     Email: info@panopticcloud.com

     Phone: +61 458397493

We will respond to your request within 30 working days. Please note that we may ask you to verify your identity before responding to such requests.

15.Complaints about the Breach of Australian Privacy Principles (Apps)

If you believe that PanOptic-Cloud has breached the Australian Privacy Principles (APPs) or a binding registered APP code, you can make a complaint to us. We take privacy complaints seriously and will address your concerns promptly and in accordance with our obligations under the Privacy Act 1988.

   Complaints Procedure

Complaints should be submitted in writing. You can send your complaint via email to [info@panopticcloud.com]

     ▪ Information Required: Please provide as much detail as possible about your complaint, including your contact information, details of the alleged breach, and any supporting evidence.

    ▪ Response Time: We will acknowledge receipt of your complaint within 7 days and aim to provide a substantive response within 30 days. If we need more time, we will keep you informed of the progress. If your complaint is not resolved through our internal process you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted as follows:

Address: Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001

     Email: enquiries@oaic.gov.au

     Phone: 1300 363 992

     Website: www.oaic.gov.au

16.Updates to this Privacy Notice

We may update this privacy notice from time to time. Any changes will be posted on our website, and the updated notice will take effect upon posting.

17.Contact Us

This Privacy Notice aims to provide you with clear and comprehensive information about how we handle your personal data. We encourage you to read it carefully and reach out to us if you have any concerns or require additional details. We are dedicated to protecting your privacy and ensuring compliance with global data protection standards. If you have any questions or need further assistance, please do not hesitate to contact us. If you have any questions about this Privacy Notice, please contact us.

PanOptic-Cloud Privacy Officer can be contacted at:

Gee Bhullar

shmteam@outlook.com

+61 458397493

Or

You can contact us at:

By email: info@panopticcloud.com

By phone number: +61 458397493